We will ship all orders within 3-5 business days, unless product is on back order, limited availability or special order status. Please allow 5-7 business days for all standard UPS Ground shipments, as exact delivery date cannot be guaranteed. Please anticipate longer delivery time around holiday seasons. Under circumstance that the shipment is refused or returned, customer is responsible for shipping fee for the first and any subsequent redelivery.

Return Policy

GogoFan.com offers a 14 days return policy to most of our products. The time period begins on the day the shipment received to the day RMA number requested. If customer decide to return the product, please email us at rma@gogofan.com for RMA number. We suggest customer retain the RMA number request email for any future inquiries. The RMA will be issued by phone call or email within 24 hours of receiving RMA request. Please mail the product along with the RMA number. If RMA request email not reply within 24 hours, please call us at 1-888-4646-598 or resend the request. RMA numbers are valid for a period of 14 days and voided after 14 days of issued. Any RMA returned to us with a RMA number past the 14-day period of validity will be refused and send back to the sender. We do not accept any returns without a valid RMA. All unauthorized returned products will be refused and return to the sender. Some products are not returnable if labeled "No Return", and all software are absolutely non-refundable.