How do I return an item? GogoFan.com offers a 14 days return policy to most of our products. Some products are not returnable if labeled "No Return", and all software are absolutely non-refundable. The 14 days return period begins on the day the shipment received to the day RMA number requested. We do not accept any returns without a valid RMA. All unauthorized returned products will be refused and return to the sender. Please refer to the following for all Returns: A. Defective Items Please contact Product Manufacturer directly according to the product warranty for all defective items and technical support issues. We only handle defective item returns for manufacturers within 30 days of purchase according to our RMA procedure. Defective items can be returned for Exchange or Replacement only, no refund. E-mail rma@gogofan.com to request an RMA number. Package without RMA number or after 30 days of purchase will be rejected or not processed. Return item must be received by us within 14 days of RMA number issued. Return items must have original invoice, packed in retail box with RMA number clearly written outside the box. Buyers are required to pay for shipping fees to return products. If return items were tested to be non-defective, buyers are required to pay for shipping & handling fees to have the item shipped back to the buyers. NO PROBLEM FOUND (N.P.F.) Charges: If no problems were found on the return items claimed as defective return, we will charge a technician service fees at a rate of $75.00 per hour to cover for our technician labor cost. However, each customer is entitled to a 20% allowance on all N.P.F charges. B. Non-Defective Items Items can be returned for Refund within 14 days of purchase. All return items are subject to a 15% restocking fees. Refund will be issued for product Selling Price only, shipping and handling fees will NOT be refunded in any situation. E-mail rma@gogofan.com to request an RMA number. Return items must be received by us within 14 days of RMA number issued. Return items must have original invoice, packed in retail box with RMA number clearly written outside the box. Buyers are required to pay for shipping fees to return products. Package without RMA number or after 14 days of purchase will be rejected or not processed.