|
|
(Your shopping cart is empty)
How do I return an item?
GogoFan.com offers a 14 days return policy to most of our products. Some products are not returnable if labeled "No Return", and
all software are absolutely non-refundable. The
14 days return period begins on the day the shipment received to the day RMA
number requested.
We do not accept any returns without a valid RMA. All
unauthorized returned products will be refused and return to the
sender.
Please refer to the following for all Returns:
A. Defective Items
- Please contact Product Manufacturer directly according to the product warranty for all defective items and technical support issues.
- We only handle defective item returns for manufacturers within 30 days of purchase according to our RMA procedure.
- Defective items can be returned for Exchange or Replacement only, no refund.
- E-mail rma@gogofan.com to request an RMA number.
- Package without RMA number or after 30 days of purchase will be rejected or not processed.
- Return item must be received by us within 14 days of RMA number issued.
- Return items must have original invoice, packed in retail box with RMA number clearly written outside the box.
- Buyers are required to pay for shipping fees to return products.
- If return items were tested to be non-defective, buyers are required to pay for shipping & handling fees to have the item shipped back to the buyers.
- NO PROBLEM FOUND (N.P.F.) Charges: If no problems were found on the return items claimed as defective return, we will charge a technician service fees at a rate of $75.00 per hour to cover for our technician labor cost. However, each customer is entitled to a 20% allowance on all N.P.F charges.
B. Non-Defective Items
- Items can be returned for Refund within 14 days of purchase.
- All return items are subject to a 15% restocking fees.
- Refund will be issued for product Selling Price only, shipping and handling fees will NOT be refunded in any situation.
- E-mail rma@gogofan.com to request an RMA number.
- Return items must be received by us within 14 days of RMA number issued.
- Return items must have original invoice, packed in retail box with RMA number clearly written outside the box.
- Buyers are required to pay for shipping fees to return products.
- Package without RMA number or after 14 days of purchase will be rejected or not processed.
|
|
